Question 1

How do I create my store?

Accepted Answer

Click Start your store, choose a name and subdomain, upload your logo, and you're live in minutes — no technical skills needed.

Question 2

Can I use my own custom domain?

Accepted Answer

Yes. You can start on a free kartly subdomain and connect a custom domain from your settings anytime.

Question 3

How long does it take to go live?

Accepted Answer

Most sellers launch their first store in under 10 minutes. Adding products and branding takes as long as you want.

Question 4

Can I edit my branding later?

Accepted Answer

Of course. Logo, colors, name and copy can be updated any time from your dashboard.

Question 5

Where do new orders appear?

Accepted Answer

All orders land in your dashboard with customer details, items, and payment status — no more digging through chats.

Question 6

Are customers notified automatically?

Accepted Answer

Yes. Customers get confirmation and status updates by email and WhatsApp when their order moves forward.

Question 7

What order statuses are supported?

Accepted Answer

Pending, paid, packed, shipped, delivered, and cancelled. You can move orders between statuses with a single tap.

Question 8

Can I export my orders?

Accepted Answer

Yes. Export to CSV anytime for your records or your accountant.

Question 9

Which payment methods are supported?

Accepted Answer

Cards, bank transfer, and popular local payment methods depending on your region.

Question 10

When do I get paid out?

Accepted Answer

Payouts run on a regular schedule to your linked bank account. Timing depends on your payment provider.

Question 11

What fees does Kartly charge?

Accepted Answer

Transparent per-transaction pricing with no setup or monthly fees on the starter plan. See pricing for full details.

Question 12

How do refunds work?

Accepted Answer

Trigger a full or partial refund from the order page. The customer is notified automatically.

Question 13

How do I update my profile?

Accepted Answer

Open Settings from your dashboard to update your name, email, and store details.

Question 14

I forgot my password. What do I do?

Accepted Answer

Use the Forgot password link on the sign-in page — we'll email you a secure reset link.

Question 15

Can I close my account?

Accepted Answer

Yes. Contact our team and we'll walk you through exporting your data and closing your account.

Question 16

How do I contact support?

Accepted Answer

Message us on WhatsApp or use the contact page — we reply within one business day.

Help Center